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Ensures brand initiatives are communicated throughout region/locations (e.g., all marketing collateral positioned or removed accordingly, changes to product or operational standards/specifications, team training requirements).Develops General Manager/Assistant Manager business and financial acumen through consistent review of financial reports and other available market data.Monitors the teams’ progress in utilizing CAP University in order to ensure consistency in performance, product preparation, safety, sanitation standards. Assists managers in targeting and nominating in-shop trainers following the trainer certification process.Conducts final interviews for hourly team members in order to develop bench strength and sustain the Capriotti’s culture.Drive positive guest experience by educating General Managers on Capriotti’s service experience standards utilizing the CAPTrack system, and coaching and developing teams on CAPtivating Service and recapture Service Recovery.Effective communication (written, aural, listening)ĮSSENTIAL FUNCTIONS AND RESPONSIBILITIES:.Previous multi-unit experience is desirable otherwise, a minimum of two years as a general manager for a minimum of two locations, or concepts, in order to demonstrate a broader understanding of multi-unit leadership needs.

This position directly supervises and General Managers of the assigned areas/locations. This position also continuously develops the skills and talents of the General Managers in the assigned areas/locations skills to promote growth opportunities. He/she leads their teams to deliver an optimum guest experience while focusing on increasing revenue. The Area Manager plans, coordinates, and grows the operations of his/her assigned area/locations.